Employment,Opportunities
TIER 1 HELP DESK
• Handle Tier 1 help desk escalations through tickets and phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed
Qualifications
• Associates Degree and / or 3 years’ experience.
• Strong ability to multi-task
• Must demonstrate a mix of technical and customer service skills
• Must be passionate about technology and helping people
• Ability to work tasks and update knowledge base documentation after completion
• Experience with the following technologies preferred; Windows/Intel Environment, Active Directory Administration, HP Pro and Enterprise printers, Ubiquiti products, and Cat6a, BNC Cabling
Benefits
• Competitive wages
• Excellent Health, Dental, and Vision Insurance with Family Coverage and Minimal Employee Contribution
• Disability Benefits
• 401(K) Profit Sharing with up to 6% Employer Contributions
• Flexible Spending Account
• Discretionary Bonuses